Hvad er det dog Mette Frederiksen mener om udenrigspolitik og flygtninge?

Udgivet af Arne Hansen på

Netradioen Flygtninge og Fred har spurgt den erfarne Tue Magnussen om, hvordan mon vi skal forstå vores statsministers stærke og bombastiske udtalelser om at Danmark uden tøven skal stå udenrigspolitisk last og brat med USA i en stadig oprustning, og hvor flygtninge allerede på EU’s ydre grænse kun ses som sikkerhedstrusler for Danmark. Interviewet med Tue Magnussen blev optaget 11. november 2021

Interviewets udgangspunkt er interviewet med statsminister Mette Frederiksen i Altinget 29. oktober 2021 ved Erik Holstein: Mette Frederiksen: Danmark skal være i hjertet af EU og Nato: 211029Mette Frederiksen-i-Altinget-Holstein

Tue Magnussen har mailadressen tuemagnussen@gmail.com

Tue Magnussens Facebookside: “Tue Magnusen” https://www.facebook.com/profile.php?id=100008910216768

Tue Magnussen er aktiv i “Forbyd atomvåben – ICAN i Danmark” med hjemmesiden: “Forbyd atomvåben – ICAN i Danmark” http://www.atomvaabenforbud.nu/ 

og Facebooksiden  “Atomvaabenforbud.nu” med adressen https://www.facebook.com/Atomvaabenforbudnu-100252575098156/

Statsminister Mette Frederiksens tale til Det Udenrigspolitiske Selskabs 75-års jubilæum den 29. oktober 2021:

https://www.stm.dk/statsministeren/taler/statsminister-mette-frederiksens-tale-til-det-udenrigspolitiske-selskabs-75-aars-jubilaeum-den-29-oktober-2021/

Tue Magnussens tidligere kommentar i Globalnyt til Mette Frederiksens statsbesøg i Indien: https://globalnyt.dk/mette-frederiksen-glemte-arbejdet-mod-tortur-i-indien/

Tue Magnussen, som bliver interviewet
Danmark skal underskrive og ratificere FN-traktaten om forbud mod Atomvåben
ICAN – International campagn to Abolish nuclear weapen

 

Podcast: Afspil i nyt vindue | Download

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    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service
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    they can’t do everything themselves. Non-core competencies such as customer service
    can benefit from outsourcing.
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    companies benefit from a bigger source of talent from all over the world.

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    enjoy reduced payroll without sacrificing service quality.
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    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
    the business. Overseeing the day-to-day operations can already take much of management’s time,
    and customer support is equally demanding. To help executives
    focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

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    Given the opportunity to communicate and interact with customer service, many customers
    will express their satisfaction in getting their voices heard.

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    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime
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    Rather, the chances of improving customer satisfaction come
    with a continuous and consistent level of service. Providing a
    highly specialized, dedicated team of professionals
    from day one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the
    top 10 most prominent ones in 2022. We’ll also provide a brief description and
    highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to
    startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical
    & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and
    Cyber Security. The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity from day one.

    Now it’s one of the top customer service companies in the US and
    European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.

    Helpware’s people-focused culture seems very attractive to businesses sharing the same
    philosophy.
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    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s
    growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and
    it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the
    BPO industry. Established in 1995, the company trailblazed its way to the
    top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers
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    top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing,
    customer experience, service to sales, digital transformation, and brand
    extension.
    Pros:
    Sykes maintains a pool of service agents from
    its clients’ home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines,
    including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by
    applying a personal touch to customer care. The company is
    now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as
    operations in Asia and South America.
    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff
    while focusing on promoting happiness as a key asset among
    its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond
    to requests for quotes, the prices of this outsourcing
    customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and
    accounting, collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer
    customer care and customer experience (CX) solutions
    to some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries
    throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major
    CX and employee experience (EX) pain points and take their customer service
    systems to the next level. Like any modern BPO, VXI employs omnichannel
    support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s
    capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit
    employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions
    within the client’s time zone. In addition, InfluX
    creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore
    problem of mismatched time schedules between clients and outsourcing
    companies.
    Pay-as-go pricing may be attractive to some clients who prefer
    flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that
    specialize in multi-continent support services. The company employs native English
    contact center agents with experience in multiple
    industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and
    sales, customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35
    clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance
    differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and
    lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone, email, live
    chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a
    customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading
    digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over
    the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service
    to industries such as technology, media, communications,
    eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries
    and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to
    complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower expenses.
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    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
    and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment
    for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your
    budget holds.
    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or, do you prefer
    having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate
    better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to
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    modern technology throughout the various stages, try the
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    useful information to work on. You have done a outstanding
    job!

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